SECURE PAYMENT

The payments you make on our website nathalieblancparis.fr are 100% secure, with our partner Payplug.

 

What is 3D-Secure?

3D-Secure (or 3DS) protects merchants and buyers against the fraudulent use of bank cards by adding a second level of security when finalizing a payment.

 After entering your bank details, you are redirected to the site of your bank and must confirm to be the cardholder used for payment via an authentication method: code sent by SMS or entering the date of birth for example.

 

What is the advantage of 3D-Secure?

The 3D-Secure is an essential prevention measure against the risks of opposition on card since the potential fraudster will see his task significantly complicated by this second level of authentication. It has been proven that the 3D-Secure reduces the rate of unpaid fraud.

How are the data protected?

When you make a purchase on our site via PayPlug, you are directed to a fully secure PayPlug payment page using the HTTPS protocol. The payment process is done directly on the secure PayPlug serv

Sensitive data, such as your credit card number and expiry date,

are fully encrypted and protected by a TLS protocol to prevent the information exchanged from being intercepted in the clear by a third party during the transaction.

Card numbers are instantly encrypted and can not be accessed by PayPlug merchants. In addition, PayPlug does not maintain card numbers and relies on a secure infrastructure that complies with the international PCI-DSS standard. To learn more about this standard, click here.

 All the pages of the PayPlug website, as well as the transmission links are secured in TLS and benefit from a Thawte Extended Validation security certificate.

 What is SSL and TLS?

The acronyms SSL ("Secure Socket Layer") and TLS ("Transport Layer Security") are security protocols designed to ensure the confidentiality of information exchanged on the Internet between applications and users. These technologies make it possible to transmit your credit card information in a completely secure way.

TLS is a new, more secure version of SSL. It consists of two layers: the TLS Record Protocol and the TLS Handshake Protocol (“handshake").

The first layer provides a secure connection through methods such as DAE (Data Encryption Standard, or "standard data encryption" in French). It can also be used without encryption.

The second layer allows the server and the computer to identify with each other and then together choose an encryption algorithm and secret keys before starting to send data or messages.

 

RETURNS POLICY 

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

 You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

SHIPPING

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

CUSTOMER SERVICE   

Do you want to reach our customer service for information on our glasses frames?

Would you like to know the status of the processing of your order?

Do you have a comment or comment about our products?

Are you looking for one of our best authorized opticians Nathalie Blanc Paris near you, to buy one of our optical models, and ask the corrective lenses adapted to your vision?

Or do you just want to say a nice little word?

The easiest and fastest way is to send us an email to the following address: contact@nathalieblancparis.fr